Our highest priority is to provide quality products and excellent personal service to our valued customers. We try to be easily accessible, addressing all requests and concerns as efficiently as we can. We are looking to build like-long relationships with our customers, and hope that you will be one of them. Please let us know if there is anything we can do to improve our service.

PAYMENT METHODS

At this time we are accepting Visa, Master Card, American Express and Discover. If you would like to get in touch with us about a different billing method please feel free to contact us.

SALES TAX

Louisiana customers will be charged sales tax.

SHIPPING & FULFILLMENT

Robin DS currently ships all orders with UPS.

INTERNATIONAL SHIPPING

We currently offer USPS options for international orders. Robin DS is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. We strongly recommend using USPS Priority or Express methods if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays. First Class International, while an affordable method, may vary in transit time and reliability depending on your own country's postal system.

RETURNS & EXCHANGES

Unworn and undamaged orders may be returned within 5 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Final sale items cannot be returned. This does not apply for personalized orders.

Send your order, along with its original packing slip, to: Attitude Couture/Robin DS 1120 S Jefferson Davis Pkwy, New Orleans, LA‎ 70125

Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

Please note that refunds may take up to ten (10) business days after we receive your return to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.