Return Policy
At Robin DS, we strive to ensure your complete satisfaction with your purchase. This Return Policy outlines our guidelines for returns and refunds. Please read this policy carefully before making a purchase.
Return Eligibility
We accept returns within 30 days of the delivery date for most items. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase
- Not damaged due to misuse or negligence
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Items that have been used or worn
- Items that have been damaged due to misuse
- Digital products or downloadable content
- Gift cards
Return Process
To initiate a return, please follow these steps:
1.
Contact Us
Email us at robin@robinds.com or call us at (504) 473-5676 to request a return authorization.
2.
Package Your Item
Securely package the item in its original packaging with all accessories and documentation.
3.
Ship the Item
Send the package to the address provided in your return authorization email.
Refund Process
Once we receive and inspect your return:
- We will process your refund within 5-7 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable
- You will receive an email confirmation when your refund is processed
- The refund may take 5-10 business days to appear in your account, depending on your payment provider
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at robin@robinds.com or (504) 473-5676. Include photos of the damage or defect, and we will work with you to resolve the issue promptly.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item). In such cases, we will provide a prepaid shipping label.
Contact Us
If you have any questions about our Return Policy, please contact us:
- Phone:(504) 473-5676
- Email:robin@robinds.com
- Address:AZ, US
Policy Updates
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated Return Policy.